Data not syncing: a checklist

Step 1: press “Sync now”

Open the Integrations page → the source card → “Sync now”. A result line appears below: how many workouts were loaded and for which date range. If it shows zero or only old dates, the problem is delivery rather than display — move to step 2.

Step 2: check whether the source itself has the data

1

Watches via intervals.icu

Open intervals.icu: is the workout there? If it is missing, the break is between your watch and the bridge — sync your watch with the Garmin Connect / COROS app and check that the device is connected to intervals.icu directly. Important: activities that reach intervals.icu via Strava do not trigger webhooks — they only arrive with the overnight sync.

2

Oura ring

Open the Oura app and let the ring sync with your phone — data reaches your coach about 30 seconds after that. If the app itself is empty, the issue is with the ring, not with us.

3

Suunto

A new workout arrives within a minute of your watch syncing with the Suunto app — check that it appears there. The integration is in beta: 24/7 data history is limited to 28 days.

Step 3: access has expired

If the source card on the Integrations page shows an error status with an expired-access note, press “Reconnect”. This happens after a password change or an access revocation on the service’s side: the old token stops working and reconnecting issues a new one. Data for the missed days is picked up by the next sync.

Step 4: sleep is there, but older workouts are not

This is not a break but a history limit at the source: Polar provides roughly 30 days of history, and Suunto limits 24/7 data to 28 days. intervals.icu has no such limit — the bridge card includes a “Load 2 years of history” button. If your Garmin history has not arrived in full, that is a separate permissions story covered in Garmin data not syncing.

Still stuck?

Message Skol in the app chat or contact support — we will inspect the sync log for your account: it shows when the source last delivered data and what it answered. Mention which source and which dates are missing, and the investigation takes minutes rather than days.