Confirmation email not received

Step 1: wait and check Spam

1

Give it 5–10 minutes

The email is sent immediately, but mail services sometimes hold a first message from a new sender for a few minutes.

2

Check Spam and Promotions

Gmail sorts mail into tabs such as Promotions, and other providers rely on a Spam folder. If you find the email there, mark it as “not spam” so future messages reach your inbox.

3

Search for SkolCoach

The mailbox search bar is faster than your eyes: type SkolCoach and check the results across all folders, including Spam and Trash.

Step 2: resend the email

The “Confirm your email” screen that appears right after sign-up has a “Send again” button. If you have already closed it, simply sign up again with the same email: while the address is unconfirmed, the message is sent once more.

Step 3: double-check the email address

A typo at sign-up is the second most common cause: the email is dutifully delivered to gmial.com instead of gmail.com. If in doubt, sign up again with the correct address — it takes a minute, and the mistyped registration will quietly expire.

Step 4: corporate email

Company domains often filter messages from unknown services before they even reach Spam. If you registered with a work address and the email is nowhere to be found, a personal mailbox is the reliable option.

Still nothing?

Write to support@skolcoach.ru or message the Telegram support bot — we will confirm your address manually and trace where the emails went. Include the address you registered with and the approximate sign-up time, and we will find the message in the logs within a minute.